Winston Salem Water Bill Pay

Pay Your Winston Salem Water Bill Quickly and Easily

Are you looking for a convenient and hassle-free way to pay your Winston Salem water bill? Look no further! This comprehensive guide will provide you with all the necessary information to make your payment in a matter of minutes.

Online Payment Options

Website:

• Visit the official City of Winston-Salem website: https://waterbills.cityofws.org/webinquiry/JSP/login.jsp
• Click on “Pay Water/Sewer/Stormwater Bill Online Now”
• Enter your 7-digit account number and 4-digit PIN (last 4 digits of your customer number)
• Follow the prompts to complete your payment

Mobile App:

• Download the “City of Winston-Salem” mobile app from the App Store or Google Play
• Create an account and link your water bill
• Make payments securely from your mobile device

In-Person Payment Options

Customer Service Center:

• Visit the Bryce A. Stuart Municipal Building at 100 East First Street, Suite 121, Winston-Salem, NC 27101
• Hours: Monday-Friday, 8:00 am to 5:00 pm

Drive-Through:

• Use the drive-through window at the Stuart Municipal Building (south side of the building)
• Payments placed after 8:00 am or on weekends and holidays will be processed the next business day

Night Depository:

• Drop your payment envelope in the night depository at the Stuart Municipal Building
• Payments placed after 8:00 am will be processed the next business day

Mail-In Payment Options

• Mail your payment to the following address:

City of Winston-SalemRevenue CollectionsPO Box 2756Winston-Salem, NC 27102-2756

• Include the bottom portion of your water bill with your payment

Phone Payment Options

• Call CityLink at 336-727-8000 or 311 (within Winston-Salem city limits)
• Have your 7-digit account number and 4-digit PIN (last 4 digits of your customer number) ready
• Follow the prompts to complete your payment

Other Payment Options

Automatic Draft:

• Sign up for automatic draft by filling out the Automatic Draft Authorization Form (PDF) and submitting it with a voided check
• Your payment will be automatically deducted from your bank account each billing cycle

Bank’s Online Bill Pay Service:

• Go to your bank’s website and set up recurring electronic payments for your water bill
• Directions and policies vary by bank, so contact your bank if you need assistance

Late Payments

• If your payment is not received by the due date, a 10% late charge will be added to the amount due
• You will receive a termination notice within seven days
• You have at least fourteen days from the date the termination notice is sent to make payment
• If payment is not received by the termination date, a $20 late fee will be applied and service will be scheduled for disconnection

Additional Information

• You can view your bill online at https://waterbills.cityofws.org/webinquiry/JSP/login.jsp
• For questions or comments about your water bill, call CityLink at 336-727-8000 or 311 (within Winston-Salem city limits)
• You can also email CityLink at [email protected]

Paying your Winston Salem water bill is quick and easy with the various payment options available. By following these steps, you can ensure that your payment is processed on time and avoid any late fees or service interruptions.