Uw Healthcare Direct Hme Bill Pay

Pay Your UW Healthcare Direct Home Bill with Ease

Managing healthcare expenses can be a daunting task, but paying your UW Healthcare Direct Home bill doesn’t have to be. With multiple convenient payment options available, you can settle your account quickly and efficiently.

Direct Payment Links:

• Online Bill Pay
• Phone Payment for Wisconsin residents
• Phone Payment for Illinois residents
• Mail Payment Address
  • If you received care in Wisconsin:
    • UW Health
    • PO Box 78433
    • Milwaukee, WI 53278-8423
  • If you received care in Illinois:
    • UW Health
    • PO Box 78627
    • Milwaukee, WI 53278-8423

Payment Options:

Online:

• Log in to your MyChart account and select “Billing Acct Summary” under the billing icon.
• Set up payment plans and save credit card information for future payments.
• If you don’t have a MyChart account, create one or pay as a guest.

Phone:

• Call (877) 565-0505 for Wisconsin residents.
• Call (800) 305-8010 for Illinois residents.

Mail:

• Include your invoice with check or money order.
• Send to the appropriate mailing address listed above.

In Person:

• Pay at any UW Health clinic registration or admissions desk.
• In Illinois, you can also pay by appointment at 2550 Charles Street, Rockford, Ill. Call (800) 305-8010 to schedule an appointment.

Payment Expectations:

• Out-of-pocket costs, copayments, co-insurance, or deductibles are due prior to outpatient services.
• Full payment of your account balance is due 21 days after receiving your first bill.
• Payment plans can be arranged through Patient Business Services if you cannot pay in full.

Facility Site Fees:

• When an outpatient clinic is owned and operated by one of UW Health’s hospitals, it is considered part of the hospital.
• UW Health is required to bill a facility fee along with any other charges that apply to that visit.
• These clinics are sometimes referred to as “provider-based clinics.”
• Patients who receive care in a hospital-owned clinic can expect to receive two bills: one for the facility fee and one for the provider care.
• When care is received at a non-hospital clinic, all charges can be combined into one bill, so there is no facility fee.
• Signs are posted in all clinics that require a facility fee.
• You can also refer to the billing practices brochure given to all new patients or contact the billing office with questions.

Frequently Asked Questions:

What is the difference between a UW Health “provider-based” clinic and physician-owned clinic?

• Provider-based clinics are owned and operated by UW Health physician groups and charge patients a single fee that includes all the costs associated with running their practice.
• Physician-owned clinics are required to follow billing regulatory requirements based on the type of facility where you receive your care and charge patients a single fee that includes all the cost associated with running their practice.

Why do UW Health provider-based clinics charge a facility fee?

• Provider-based clinics are required to meet strict patient safety standards and more regulatory requirements than physician-owned clinics.
• One requirement is that there must be two separate bills, one from the medical group for the doctor’s professional fees and the other from the hospital for all other costs.

What is a facility fee and what does it cover?

• Facility fees represent all the costs of operating a building for health care delivery except the doctors’ professional fees.
• They cover the costs of equipment, utilities, maintenance, supplies, and medications administered during a clinic visit.
• They also pay for care by non-physician staff such as nurses, pharmacists, social workers, medical assistants, respiratory therapists, and dieticians.

Will my insurance company pay the facility fee?

• Most insurers will cover facility fees, but some do not.
• Call the customer service number listed on your insurance card to find out if your plan covers these fees billed by hospital-owned clinics.

Other than the physician’s professional service fee, is there any other fee(s) for virtual (phone or video) visits?

• Generally, there will be no other charges. However, there could be exceptions based on the services being performed.

Which clinics do not charge a facility fee?

• Only facilities owned by UW Hospitals and Clinics and UW Health SwedishAmerican Hospital charge facility fees.

How much is the UW Health facility fee fee, and will it always be the same?

• UW Health’s facility fee for an office visit is $235 for facilities located in Wisconsin and $280 for facilities located in Illinois.
• These fees are updated on a yearly basis.

No Surprises Act

• When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
• For more information about your rights and protections against medical bills, please see this disclosure notice that explains surprise billing (sometimes called “balance billing”) in more detail:
  • Your rights and protections against surprise medical bills
  • Sus derechos y protecciones frente a las facturas médicas sorpresivas

Additional Resources:

• UW Health statement sample
• Payment plan setup
• Insurance change submission
• Insurance claim denial assistance
• Confidential account setup
• Price estimate creation
• Financial counseling assistance
• Financial Assistance Program
• Health insurance understanding