Toledo Water Bill Pay

Pay Your Toledo Water Bill with Ease

Introduction

Managing your household expenses can be a hassle, especially when it comes to paying bills. If you’re a resident of Toledo, Ohio, you can simplify your water bill payment process by following these easy steps. This comprehensive guide will provide you with all the necessary information to make your payments on time and avoid late fees.

Online Payment Options

1. Paymentus Quick Pay

• Visit: https://dpu.toledo.oh.gov:50001/quickpay/index.jsp
• Enter your 12-digit account number.
• Pay with a debit or credit card.
• A $2.25 convenience fee applies for every $400 payment.

2. Direct Payment Plan

• Visit: directpaymentplan.com
• Set up recurring bank drafts.
• Avoid the $2.25 convenience fee.

3. Online Bill Portal

• Visit: https://portal.toledo.oh.gov/Water/
• Create an online account.
• View account information, past invoices, and sign up for paperless billing.
• Note: You can no longer set up automatic bank drafts through this portal.

Walk-In Office

• Visit the DPU Customer Service Office at 420 Madison Ave., Suite 100, Toledo, Ohio 43604.
• Pay in person Monday through Friday, 8 a.m. to 4 p.m.

Other Payment Options

• Bank’s Bill Pay Option: Most banks and credit unions offer free online bill pay services.
• Drop-Off: Return your bill stub and payment to the utilities dropbox located outside 420 Madison Ave.

Important Information

• Late Payments: A 5% late fee will be applied to the past due balance if payment is not received by the due date.
• Financial Hardship: If you are experiencing financial hardship, contact customer service at 419-245-1800 for guidance.
• Disconnection: Customers will receive written notice before water service is disconnected for non-payment. Eligible customers may apply for an installment payment plan to pay off past due balances.

Conclusion

Paying your Toledo water bill is now easier than ever with the various payment options available. Whether you prefer the convenience of online payments, the security of bank’s bill pay, or the simplicity of a walk-in office, there is a solution that meets your needs. By following the steps outlined in this guide, you can ensure that your water bill is paid on time and avoid any unnecessary late fees or service interruptions.