Springfield Water And Sewer Bill Pay

Pay Your Springfield Water and Sewer Bill Effortlessly

Managing your water and sewer bills should be a breeze, not a hassle. That’s why Springfield Water and Sewer Commission provides convenient and secure bill payment options to make it easy for you.

Online Payment:

• Visit the Springfield Water and Sewer Commission’s online payment portal: https://ipn.paymentus.com/cp/swsc
• Enter your account information and follow the prompts to complete your payment.

Phone Payment:

• Call 844-794-4977 to make a payment over the phone.
• Have your account number and payment information ready.

Mail Payment:

• Send your payment by mail to:
  Springfield Water and Sewer Commission
  P.O. Box 3688
  Springfield, MA 01101-3688

• Include your payment stub and account number on your check or money order.

Payment Options for Delinquent Accounts:

If you have received a final notice and demand for water shutoff, do not make your payment online or by mail. Instead, call 413-452-1393 to make your payment by major credit card (Visa/MasterCard debit/credit or Discover).

Late Payments:

• Water and Sewer bills become delinquent 30 days after the billing date.
• Late fees are assessed at a rate of 12% APR on the overdue balance.
• Payments made by mail take 3-5 days for processing.

Shut-Off for Non-Payment:

• Water service may be shut off for non-payment.
• If your account is unpaid for 60 days after the Billing Date, your property could be posted with a Final Notice and Demand.
• Upon receiving the Final Notice and Demand, you have 15 days to bring your account current or your water may be shut off.

Shut-Off Request:

• If you need to shut off your water service for repairs, extended absences, vacations, or other reasons, contact the Operations Center Customer Service at 413-310-3501.
• Shut-off and Turn-on fees may apply.

Additional Information:

• Commission employees never collect payment at a customer’s property.
• If someone approaches you for payment of water or sewer charges on your property, it may be a utility scam. Contact your local police department immediately.

Paying your Springfield Water and Sewer bill is quick and easy. Choose the payment option that works best for you and stay on top of your water and sewer expenses.