Round Rock Utility Bill Pay

Pay Your Round Rock Utility Bill with Ease: A Comprehensive Guide

Introduction

Paying your utility bills on time is crucial to avoid late fees and service interruptions. If you’re a resident of Round Rock, Texas, here’s a comprehensive guide to help you pay your utility bill quickly and conveniently.

Online Payment

The easiest way to pay your Round Rock utility bill is through the online customer portal: https://www.roundrocktexas.gov/city-departments/utility-billing/pay-your-utility-bill/.

Step-by-Step Instructions:

1. Visit the online customer portal.
2. Register for an account or log in if you already have one.
3. Enter your payment information and submit your payment.

Benefits of Online Payment:

• 24/7 access
• Real-time account updates
• View payment history
• Set up autopay

Phone Payment

You can also make a payment over the phone by calling the toll-free number: 1-855-894-2392.

Step-by-Step Instructions:

1. Call the toll-free number.
2. Select “#” after entering your CID number and Account number.
3. Follow the prompts to make your payment.

Lobby Payment

If you prefer to pay in person, you can visit the Utility Billing office located at City Hall, 221 E. Main Street, Round Rock, TX 78664.

Hours of Operation:

• Monday through Friday: 8:00 a.m. to 5:00 p.m.

Deposit Box

You can also drop off your payment in the 24-hour deposit box located along Bagdad Avenue at City Hall.

Mail Payment

Mail your payment to:

Utility Billing
221 E. Main Street
Round Rock, TX 78664

Payment Methods

The City of Round Rock accepts the following payment methods:

• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Walmart Pay
• eCheck

Due Dates

The City of Round Rock’s service area is divided into four billing zones, each with a specific due date.

• Zone 1: Due every 3rd of the month
• Zone 2: Due every 10th of the month
• Zone 3: Due every 17th of the month
• Zone 4: Due every 24th of the month

Your Utility Bill

Your Round Rock utility bill includes the following services:

• Water
• Wastewater (sewer)
• Stormwater drainage
• Garbage and recycling

Additional Information

• You can view your water consumption and set alerts through the online customer portal.
• The City of Round Rock offers financial assistance programs for low-income residents.
• For any questions or assistance, contact Utility Billing at 512-218-5460.

Conclusion

Paying your Round Rock utility bill is quick and easy with the various payment options available. By following the steps outlined in this guide, you can ensure your bill is paid on time, avoiding any interruptions or late fees.