Madison Utility Bill Pay

Pay Your Madison Utility Bill: A Comprehensive Guide

Paying your utility bills on time is crucial for maintaining essential services in your home. If you’re a resident of Madison, Alabama, this guide will provide you with all the necessary information to pay your Madison Utilities bill conveniently and efficiently.

Online Bill Payment

URL: https://www.madisonutilities.org/customer-service/pay-your-bill

Madison Utilities offers a secure online bill payment system that allows you to view your account information, current and past bill statements, and pay your bill using Visa or MasterCard. To access the online bill payment system, follow these steps:

1. Visit the Madison Utilities website at https://www.madisonutilities.org/.
2. Click on “Customer Service” in the top menu bar.
3. Select “Pay Your Bill” from the drop-down menu.
4. Enter your account number and ZIP code.
5. Click on “Login” to access your account.

Pay by Phone

Phone Number: 1-800-781-4490

You can pay your Madison Utilities bill over the phone by calling 1-800-781-4490. Please have your account number and payment information ready when you call.

Pay by Mail

Mailing Address:

Madison Utilities
101 Ray Sanderson Drive
Madison, AL 35758

You can mail your payment to the address provided above. Please include your account number on the check or money order.

Pay in Person

Office Location:

Madison Utilities
101 Ray Sanderson Drive
Madison, AL 35758

Office Hours:

Monday-Friday: 9:00 a.m. to 3:00 p.m.

You can pay your bill in person at the Madison Utilities office during regular business hours. The office accepts cash, check, money order, debit, or credit (MasterCard, Visa, or Discover).

Payment Drop Box

Location:

101 Ray Sanderson Drive
Madison, AL 35758

There is a payment drop box located at the Madison Utilities office for your convenience. You can drop off your payment in the drop box at any time. Please note that payments placed in the drop box will be processed on the following business day.

Automatic Bank Drafting

You can set up automatic bank drafting to have your utility bill payment automatically deducted from your checking or savings account on the due date. To apply for this service, download the bank draft application from the Madison Utilities website, fill it out, and return it to the main office at 101 Ray Sanderson Drive. You will also need to bring a voided check or a copy of a check with the bank draft application.

Budget Billing

Budget billing is a payment program that equalizes monthly payments based on previous billing history. This program allows you to pay less during high usage months (May – October) by paying extra during low use months (November – April), resulting in consistent payments year-round. To apply for budget billing, you must have established a billing history by living at your present address for at least one year.

Senior Discount

If you are age 65 or over and the primary account holder, you may qualify for a senior discount. To apply, visit the main office at 101 Ray Sanderson Drive or download the Senior Discount Form from the Madison Utilities website and mail it to 101 Ray Sanderson Drive, Madison, AL 35758. If applying in person, please bring proper identification with you. If applying by mail, please send a copy of your identification along with the form.

Late Payment Charges

There is a 10% late fee on balances not paid on or before the due date. Mailed payments are processed on the day received regardless of postmark date. Due dates falling on a weekend or Holiday will be extended to the first workday following the due date. Any payment received by mail, online, or placed in the onsite drop-box on that first workday is considered a timely payment.

Return Check Charges

Checks returned to Madison Utilities due to insufficient funds or a closed account will result in a returned check charge in accordance with the latest rate resolution.

Account Finals or Service Transfer

To have services turned off or transferred, please notify the Customer Service department at (256) 772-0253. You are the responsible party for all account charges until you notify the Customer Service department of a change in services.

Contact Information

For any questions or assistance with your Madison Utilities bill, please contact the Customer Service department at (256) 772-0253 or email This email address is being protected from spambots. You need JavaScript enabled to view it..