Jackson Energy Authority Bill Pay

Pay Your Jackson Energy Authority Bill Effortlessly

Managing your utility bills can be a hassle, but it doesn’t have to be. Jackson Energy Authority (JEA) offers convenient and secure online bill pay options to make the process seamless.

Online Bill Pay

JEA’s online bill pay portal allows you to:

• View your statement and billing history
• Track your utility usage
• Make payments and save your payment information
• Manage multiple accounts
• Receive outage notifications and alerts
• Submit electric outages

How to Set Up Online Bill Pay

To set up an online account, you will need:

• Your 12-digit JEA account number
• The last 4 digits of the Social Security number tied to the account, or any previous statement amount

Step-by-Step Guide

1. Visit the JEA Customer Portal: https://www.jaxenergy.com/learning-center-articles/online-bill-pay
2. Click the “Sign Up” button.
3. Enter your 12-digit JEA account number and the last 4 digits of your Social Security number or a previous statement amount.
4. Click “Continue.”
5. Follow the prompts to create your account and set up your payment preferences.

Autopay Setup

JEA also offers Autopay, which allows you to schedule automatic payments from your checking account or credit/debit card.

How to Set Up Autopay

1. Log in to the online account management portal.
2. Click “Payments” from the left side menu.
3. Click the “Manage Autopay” blue button.
4. Click “Yes” to enable Autopay and select your payment method.
5. Agree to the Terms and Conditions and click “Update.”

Other Payment Options

In addition to online bill pay, JEA offers the following payment options:

• Mobile App: Download the JEA mobile app and pay your bill on the go.
• Customer Centers: Visit a JEA customer center in person to pay your bill.
• Self-Service Kiosks: Pay your bill at a self-service kiosk located at various JEA locations.
• Telephone (IVR): Call 731-422-7500 to pay your bill over the phone.
• Mail: Send your payment by mail to:

Jackson Energy Authority
P.O. Box 1540
Jackson, TN 38302

Contact Information

For any questions or assistance with bill payment, contact JEA at:

• Phone: 731-422-7500
• Email: [email protected]
• Website: https://www.jaxenergy.com/support/bills-payments