Hcec Bill Pay

Are you looking for a convenient and secure way to pay your HCEC utility bills? Look no further! This comprehensive guide will provide you with all the necessary information to make your bill payment process effortless.

Online Bill Payment

Step 1: Visit the HCEC Bill Payment Portal

• Click here to access the HCEC Bill Payment Portal: https://ebiz.houstoncountyelec.com/

Step 2: Register or Log In

• If you are a first-time user, click on “Register” to create an account.
• If you have an existing account, enter your username and password to log in.

Step 3: Enter Payment Details

• Once logged in, enter your payment information, including your account number, payment amount, and payment method (credit card, debit card, or checking/savings account).

Step 4: Review and Submit

• Carefully review the payment details to ensure accuracy.
• Click on “Submit” to complete the payment process.

Mobile App Payment

Step 1: Download the HCEC App

• Visit the App Store or Google Play Store and download the “HCEC” app.

Step 2: Create an Account

• If you don’t have an existing HCEC account, create one by following the instructions in the app.

Step 3: Log In and Pay

• Log in to the app using your account credentials.
• Navigate to the “Pay Bill” section and enter your payment information.
• Review and submit your payment.

Automatic Payment Authorization

Step 1: Contact HCEC

• Call HCEC at 1-800-657-2445 or visit their website at https://www.houstoncountyelec.com/info to set up automatic payment authorization.

Step 2: Provide Bank Details

• Provide HCEC with your bank account information, including your account number and routing number.

Step 3: Schedule Payments

• Choose the date and frequency for your automatic payments.

Other Payment Options

By Mail:

• Mail your payment to:

Houston County Electric CooperativeATTN: Member ServiceP.O. Box 52Crockett, Texas 75835

By Phone:

• Call the automated payment system at 800-657-2445.

In Person:

• Visit the HCEC office at 1701 Southeast Loop 304, Crockett, Texas 75835.

Payment Locations:

• For a list of Fidelity Express locations where you can make payments, click here: https://www.houstoncountyelec.com/info

Frequently Asked Questions

Q: What is the due date for my bill?

• The due date for your HCEC bill is printed on the bill itself.

Q: What are the accepted payment methods?

• Online and mobile app payments: Credit card, debit card, checking/savings account
• Automatic payment authorization: Bank account draft
• Other payment options: Cash, check (in person or by mail)

Q: Can I set up recurring payments?

• Yes, you can set up automatic payment authorization through HCEC.

Q: What if I have questions about my bill?

• Contact HCEC’s Member Services Department at 1-800-657-2445.

Q: How can I report an outage?

• Call HCEC’s outage hotline at 1-800-970-4232.

Conclusion

Paying your HCEC bill is quick, easy, and convenient with the various payment options available. Whether you prefer online, mobile, or traditional methods, you can choose the one that best suits your needs. By following the steps outlined in this guide, you can ensure timely and hassle-free bill payments.