Gastonia Bill Pay

Are you a Gastonia resident seeking a hassle-free way to pay your utility bills? Look no further! This comprehensive guide will walk you through all the convenient payment options available to you.

Online Payment Options

1. City of Gastonia Online Payment Portal:

• Visit the official City of Gastonia website: https://gastonianc.gov/
• Click on “Pay Utility Bill Online” under the “Pay” tab.
• Create an online account or log in if you have one.
• Enter your account number and billing zip code.
• Choose your preferred payment method (debit card, credit card, or bank account).
• Note that a convenience fee of $1.95 will be charged for payments made after 5:00 pm, on weekends, or holidays.

2. Customer Self Service (CSS) Portal:

• Access the CSS portal: https://css.cityofgastonia.com/css/public/login/form
• Enter your 8-digit account number or email address and password.
• Click on “Make a Payment” and follow the on-screen instructions.
• You can also view your bill, make inquiries, and manage your account through the CSS portal.

In-Person Payment Options

1. Automated Bill Payment Kiosks:

• Visit one of the three Automated Bill Payment Kiosks located at:
  • Food Lion – 2601 S. New Hope Rd (Open 7:00 am – 11:00 pm)
  • Food Lion – 1024 W. Hudson Blvd (Open 7:00 am – 10:00 pm)
  • Food Lion – 111 W. Garrison Blvd (Open 7:00 am – 10:00 pm)
• Have your 8-digit account number and address information ready.
• Insert your payment (cash only) and follow the on-screen prompts.
• Note that payments made after 5:00 pm, on weekends, or holidays will be posted the next business day.

2. Ace Cash Express:

• Visit Ace Cash Express at 2597 W. Franklin Blvd.
• Pay your bill in person with cash or a debit card.
• A convenience fee of $1.00 will be charged for this option.
• Note that payments made after 5:00 pm, on weekends, or holidays will be posted the next business day.

Other Payment Options

1. Pay by Phone:

• Call 1-888-484-9465.
• Have your account number and billing zip code ready.
• Make your payment using MasterCard, VISA, Discover, or Electronic Check.
• Note that a convenience fee of $1.95 will be charged for payments made after 5:00 pm, on weekends, or holidays.

2. Pay by Mail:

• Include the payment remittance portion of your bill.
• Make sure your name, address, and account number are noted on the check or money order.
• Mail your payment to:
  City of Gastonia
  PO Box 580068
  Charlotte NC 28258-0068

3. 24-Hour Dropbox Locations:

• Drop your payment in one of the 24-hour payment drop boxes located behind the Garland Business Center on York Street or outside Cramerton Town Hall.
• Make your payment by check or money order only.
• Include the payment remittance portion of your bill.
• Note that there are earlier cut-off times posted at each location for same-day processing of your payment.

Frequently Asked Questions

Q: What is my account number?

A: Your 8-digit account number can be found on your utility bill.

Q: Can I set up automatic payments?

A: Yes, you can enroll in the City’s Automatic Bank Draft Program through the CSS portal.

Q: Are there any fees for making payments?

A: Convenience fees apply to payments made after 5:00 pm, on weekends, or holidays, as well as for payments made over the phone or online.

Q: What if I have lost my bill or remittance envelope?

A: You can still make a payment by mail by sending it to the address provided above.

Q: Can I make a payment in person at City Hall?

A: No, in-person payments are not accepted at City Hall. Please use one of the payment options outlined above.

Conclusion

Paying your Gastonia utility bills is now easier than ever with the variety of payment options available. Whether you prefer to pay online, in person, or by mail, there is a convenient and secure method to meet your needs. By staying up-to-date on your payments, you can avoid late fees and service interruptions.