Engie Bill Pay

Are you seeking a hassle-free way to pay your Engie bills? Look no further! This comprehensive guide will walk you through the process, ensuring a seamless and timely payment experience.

Direct Payment Options

Online Portal:

• Visit the Engie Customer Portal: https://accounts.engieresources.com/
• Log in or create an account
• Navigate to the “Billing” section
• Select “Make a Payment”
• Enter your payment information and submit

Phone:

• Call the Engie Customer Service line at 866-693-6443
• Follow the prompts to make a payment over the phone

Mail:

• Send your payment to the following address:

ENGIE ResourcesP.O. Box 1500Houston, TX 77251-1500

Third-Party Payment Options

Deft Payment Systems:

• Visit the Deft Payment Systems website: https://www.deftpayments.com/
• Select “Pay Your Bill”
• Enter your Engie account number and zip code
• Follow the prompts to make a payment

Doxo:

• Visit the Doxo website: https://www.doxo.com/
• Create an account or log in
• Add Engie as a biller
• Enter your payment information and schedule a payment

Payment Methods

• Credit/Debit Card: Visa, Mastercard, American Express, Discover
• Electronic Check (ACH): Requires your bank account and routing number
• Money Order: Payable to “ENGIE Resources”

Payment Deadlines and Late Fees

• Payment Deadline: The due date for your Engie bill is typically 21 days from the invoice date.
• Late Fees: Late payments may incur a late fee of up to $25.

Understanding Your Bill

• Account Summary: Provides an overview of your current balance, due date, and payment history.
• Usage Details: Shows your energy consumption and charges for the billing period.
• Charges: Includes the cost of electricity, delivery charges, and any applicable taxes or fees.
• Payment Section: Displays the payment due date, amount due, and payment options.

Troubleshooting Payment Issues

• Payment Not Posted: Allow up to 5 business days for your payment to be processed.
• Incorrect Payment Amount: Verify that you entered the correct amount and account number.
• Declined Payment: Check if your payment method is valid and has sufficient funds.
• Lost Bill: Contact Engie Customer Service to request a duplicate bill.

Additional Resources

• Customer Service: 866-693-6443
• Email: [email protected]
• Website: https://www.engieresources.com/customer-service