Eastside Utility Bill Pay

Pay Your Eastside Utility Bill Effortlessly: A Comprehensive Guide

Are you seeking a hassle-free way to pay your Eastside Utility bill? Look no further! This comprehensive guide will provide you with all the necessary information to make your bill payment process a breeze.

Direct Payment Options

Smart Water Portal:

• Register or log in to the Smart Water Portal: https://eastsideutility.com/smart-water-portal
• Access convenient online payment options, including credit/debit card and e-check.

In Person:

• Visit the Eastside Utility District office at 3018 Hickory Valley Rd., Chattanooga, TN 37421, during business hours (Monday-Friday, 8 am – 5 pm).
• Make your payment in person using cash, check, or credit/debit card.

Night Drop:

• Utilize the night drop box located by the front door of the Eastside Utility District office.
• Drop off your payment in an envelope with your account number clearly written on it.

Satellite Payment Centers:

• Pay your bill at designated satellite payment centers:
  • First Tennessee Bank
  • The Village Market in Collegedale

Automatic Bank Draft:

• Sign up for automatic bank draft through Eastside Utility.
• Your bill amount will be automatically deducted from your designated bank account on the due date.

Mail:

• Send your payment by mail to:

Eastside Utility DistrictP.O. Box 22037Chattanooga, TN 37422

Additional Payment Options

24/7 Pay by Phone:

• Call the automated phone payment system at 423-892-2890.
• Follow the prompts to make a payment using your credit/debit card.

Online Bill Pay:

• Contact your bank or credit union to set up online bill pay.
• Add Eastside Utility as a payee and schedule your payment.

Payment Tips

• Avoid Late Fees: Pay your bill on or before the due date to avoid late payment penalties.
• Keep a Record: Retain a copy of your payment receipt for your records.
• Contact Customer Service: If you encounter any issues with your payment, contact Eastside Utility District customer service at 423-892-2890.

Frequently Asked Questions

Q: Can I pay my bill over the phone?
A: Yes, you can make a payment by calling the automated phone payment system at 423-892-2890.

Q: What forms of payment are accepted?
A: Accepted payment methods include cash, check, credit/debit card, and e-check.

Q: Where can I find my account number?
A: Your account number is located on your utility bill.

Q: How do I sign up for automatic bank draft?
A: Contact Eastside Utility District customer service at 423-892-2890 to set up automatic bank draft.

Q: What happens if I miss my payment deadline?
A: Late payments may result in late payment fees and potential service disconnection.

By following these simple steps and utilizing the available payment options, you can ensure timely and hassle-free payment of your Eastside Utility bill.