Decatur Utilities Bill Pay

Pay Your Decatur Utilities Bill Online or In-Person: A Comprehensive Guide

Introduction

Decatur Utilities (DU) provides essential services to residents and businesses in Decatur, Alabama. Paying your DU bill on time is crucial to avoid late fees and service interruptions. This article will guide you through the various payment options available, including online, in-person, and automatic payments.

Online Payment

The quickest and most convenient way to pay your DU bill is online through SmartHub. Here’s how:

• Step 1: Register for SmartHub

  • Visit the SmartHub login page: https://www.decaturutilities.com/billing-payment
  • Click on “Register” and follow the prompts to create an account.
  • You will need your DU account number and mailing zip code from your billing statement.

• Step 2: Log In and Pay

  • Once registered, log in to SmartHub using your credentials.
  • Click on “Bill and Pay” and select “Pay Bill.”
  • Enter your payment information and submit your payment.

In-Person Payment

You can also pay your DU bill in person at the following locations:

• DU Main Office

  • 1002 Central Parkway SW, Decatur, AL 35601
  • Monday-Friday, 8:00 a.m. – 4:30 p.m.
  • Payment methods: Check, cash

• Moneygram Locations

  • Find a Moneygram location near you: https://locations.moneygram.com/
  • Payment method: Cash

• Self-Service Kiosks

  • Located inside the DU Main Lobby (M-F; 8 a.m. – 4:30 p.m.) and in the Main Office Parking Lot and Drive-Thru Lane (24/7).
  • Payment methods: Check, cash, or card

Automatic Payments

To avoid the hassle of remembering to pay your bill each month, you can set up automatic payments through Bank Draft or Budget Billing.

• Bank Draft

  • Download the Bank Draft application: https://www.decaturutilities.com/sites/default/files/2022-08/Bank%20Draft%20Application.pdf
  • Complete the application and return it to the DU Customer Service Department.
  • Your bill amount will be automatically deducted from your checking or savings account on the due date each month.

• Budget Billing

  • Download the Budget Billing application: https://www.decaturutilities.com/sites/default/files/2022-08/Budget%20Billing%20Application.pdf
  • Complete the application and return it to the DU Customer Service Department.
  • DU will average your monthly bills based on the previous 12 months’ usage and create a fixed monthly payment amount.

Other Payment Options

• Mail: Pay by mail to DU, PO Box 2232, Decatur, AL 35609. Payment methods: Check, money order.

• Phone: Pay by phone at 256-552-1400 Opt. 3. Payment methods: Check, card.

Additional Information

• Late fees are assessed on any amount not paid by the due date shown on the bill.
• Customers have 14 days past the due date to pay current charges.
• Accounts are subject to cut-off if not paid after 14 days.
• Re-connection fees apply for service interruptions due to non-payment.

Conclusion

Paying your Decatur Utilities bill is easy and convenient with the various payment options available. Whether you prefer to pay online, in-person, or automatically, choose the method that best suits your needs. By staying up-to-date on your payments, you can avoid late fees and ensure uninterrupted service.