Dallas Water Utility Bill Pay

Pay Your Dallas Water Utility Bill with Ease: A Comprehensive Guide

Are you a resident of Dallas struggling to keep up with your water utility bills? Look no further! This comprehensive guide will provide you with all the necessary information to make your water bill payments a breeze.

Online Payment

Click here to pay your Dallas water utility bill online

Paying your bill online is the most convenient and efficient method. Simply visit the City of Dallas ePay website, enroll in the service, and you’re all set. Your payments will be posted within two business days, and you’ll receive an email notification each month when your bill is ready. You can view your bills online for up to 13 months, and there’s no charge for this service.

AutoPay

AutoPay is another hassle-free option. It allows you to set up automatic debits from your checking, savings, or credit card account. The charges will be deducted on the due date of your water bill, and there’s no fee for this service. You can enroll in AutoPay online at the City of Dallas ePay website.

By Mail

If you prefer to pay by mail, simply enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash. Use a check or money order and send it to the following address:

City of DallasP.O. Box 075277Dallas, TX 75277-1000

By Phone

You can also pay your bill over the phone using the automated telephone system at (214) 651-1441. This option is available 24 hours a day, 7 days a week.

At an Authorized Pay Station

Current bills can be paid at any authorized pay station. Call (214) 651-1441 for a list of pay stations near you.

Night Deposit Box

A night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard.

Past Due Bills

If you fail to pay your bill before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. If you receive a termination notice, it’s too late to mail your payment. Contact customer service for payment verification and cancellation of disconnection.

Payment Plan Assistance

If you’re facing financial difficulties, payment plan assistance is available. Staff is ready to help you set up a payment plan that fits your budget. You can reach them by email at [email protected], by phone at (214) 651-1441, or in person at City Hall, 1500 Marilla Street, 2DS.

Additional Assistance

If you need further assistance with paying your water bill, various agencies may be able to help. The State of Texas offers financial assistance with water bills to qualified, low-income homeowners and renters through the Texas Utility Help program through Dec. 31. To apply, visit texasutilityhelp.com or call (855) 566-2057.

Conclusion

Paying your Dallas water utility bill doesn’t have to be a hassle. By following the steps outlined in this guide, you can make your payments on time and avoid any potential penalties or disconnections. Remember, financial assistance is available if you need it. Don’t hesitate to reach out for help if you’re struggling to keep up with your bills.