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FAQ
How do I pay my Chicago water bill by phone?
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By Phone: Please call 312.744.4426 and follow the instructions via the automated phone system. In-Person Payments: There are multiple in-person payment options, including City Hall, neighborhood locations, and automated EZ Pay stations: 1) City Hall: 121 N. LaSalle St. Room 107A, open Mon-Fri 9:00 am to 5:00 pm.
How do I change the name on my water bill in Chicago?
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You may submit your change request by completing the Change of Owner Name/Mailing Address Form. If Utility Billing & Customer Service does not have a record of the Full Payment Certificate from your closing, you may be required to provide us with a copy of the deed and/ or full payment certificate.
How do I set up a water bill in Chicago?
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They can also be set-up 24 hours, 7 days a week via our automated phone system at 312-744-4426. If you prefer, you can speak with a customer service representative at 312-744-4426. Finally, you can set-up a Utility Billing Payment Plan in person at any Department of Finance Payment Processing Center.
What does City of Chicago utility bill include?
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City of Chicago utility bill now include the following service charges and taxes, where applicable: water service charges, sewer service charges, water-sewer tax charges, and garbage service charges.