Austin Utility Bill Pay

Pay Your Austin Utility Bill with Ease: A Comprehensive Guide

Introduction

Paying your utility bills on time is crucial to maintain essential services in your home or business. If you’re a resident of Austin, Texas, you can conveniently pay your Austin utility bill through various methods offered by the City of Austin. This article provides a comprehensive guide to help you understand the different payment options available and how to make your payments seamlessly.

Online Quick Payment

For quick and easy payments, you can use the Quick Payment option. This service allows you to make a one-time payment without logging in. Simply visit the Quick Payment website at https://coautilities.com/wps/wcm/connect/occ/coa/util/support/payment/quick-payment and follow these steps:

• Enter your City of Austin account number, including any leading zeroes.
• Provide your credit card or ATM/debit card information, including the expiration date and ZIP code where the statement is mailed.
• Enter the ZIP code for your service address.
• Select your preferred payment method (credit card, debit card, PayPal, etc.).
• Review the payment details and confirm the transaction.

Convenience Fee

Please note that a convenience fee applies to Quick Payments, which varies based on the payment method and transaction type. The current fee structure is as follows:

Payment Method	Residential	Commercial
Convenience Fee	$2.79	$8.95
One-Time Limit	$1,000.00	$800.00
Recurring Limit	$1,000.00	$1,000.00

Autopay

Autopay is a convenient option that automatically deducts your bill payment from your bank account each month. This ensures timely payments and eliminates the hassle of remembering due dates. To enroll in Autopay, visit the City of Austin’s website at https://coautilities.com/wps/wcm/connect/occ/coa/util/support/payment/ and follow the instructions.

Other Payment Options

In addition to Quick Payment and Autopay, the City of Austin offers several other payment methods:

• Pay In Person: Visit one of the Utility Service Centers or authorized pay stations to make an immediate payment.
• Pay By Mail: Mail your payment to the address provided on your utility bill.
• Payment Extension: If you’re facing financial difficulties, you may request a payment extension to extend your bill’s due date.
• Payment Arrangement: For past-due bills, you can make arrangements to pay off the balance in monthly installments.

Contact Information

If you have any questions or need assistance with your utility bill payment, you can contact the City of Austin Customer Care at:

• Phone: 512-494-9400 (Monday – Friday, 7:00 a.m. to 9:00 p.m. CST; Saturday, 9:00 a.m. to 1:00 p.m. CST)
• Email: [email protected]

Conclusion

Paying your Austin utility bill is a straightforward process with various payment options available. Whether you prefer the convenience of Quick Payment, the reliability of Autopay, or the flexibility of other methods, the City of Austin has you covered. By making your payments on time, you can ensure uninterrupted utility services and maintain a positive credit history.