Alcoa Electric Bill Pay

Pay Your Alcoa Electric Bill Online: A Comprehensive Guide

Are you looking for a convenient and secure way to pay your Alcoa electric bill? Look no further! This comprehensive guide will provide you with all the information you need to make your payments online.

Step 1: Visit the Online Payment Portal

To pay your Alcoa electric bill online, visit the official website of the City of Alcoa: https://www.cityofalcoa-tn.gov/698/Pay-Online.

Step 2: Create an Account or Log In

If you are a first-time user, you will need to create an account. Simply click on “Create a Login” and follow the instructions provided. If you already have an account, enter your login and password to access the payment portal.

Step 3: Enter Your Payment Information

Once you are logged in, you will be prompted to enter your payment information. This includes your account number, the amount you wish to pay, and your payment method.

Step 4: Review and Confirm Your Payment

Before submitting your payment, carefully review the details to ensure that everything is correct. Once you are satisfied, click on the “Submit Payment” button to complete the transaction.

Step 5: Receive Confirmation

Upon successful payment, you will receive a confirmation email or message. Keep this for your records.

Additional Payment Options

In addition to online payments, the City of Alcoa offers several other convenient payment options:

• Pay by Phone: Call 865-380-4890, Option No. 2, and follow the prompts to make your payment over the phone.

• Pay by Mail: Mail your payment to:
  City of Alcoa
  P.O. Box 9610
  Alcoa, TN 37701

• Drop-Box Payment: Drop your payment in the payment drop box located at the Municipal Building Parking Lot, 223 Associates Boulevard, Alcoa, TN 37701.

• Bank Draft: Sign up for bank draft service at the City of Alcoa Municipal Building.

Frequently Asked Questions

Q: What is the deadline for paying my Alcoa electric bill?
A: Utility bills are due on or before the due date printed on the bill.

Q: What happens if I miss the payment deadline?
A: If you miss the payment deadline, a 5% penalty will be applied to the net amount. If the bill remains unpaid 10 days after the due date, a $25 late fee will be added, and your service may be disconnected.

Q: Can I pay my Alcoa electric bill with a credit card?
A: Yes, you can pay your bill with Visa, MasterCard, or Discover. However, a 2.85% convenience fee will be charged on all credit and debit card payments.

Q: How can I get a copy of my Alcoa electric bill?
A: You can view or download your bill online by logging into your account on the City of Alcoa website.

Q: Who should I contact if I have questions about my Alcoa electric bill?
A: For questions or assistance, please contact the City of Alcoa Utility Billing Department at 865-380-4890, Option No. 2.