Do you use your bank’s online system to pay bills? If you want to add the Village as a payee for your Utility Bill, the following information must be provided
https://www.downers.us/utility-bill
Downers Grove Water Bill Pay: A Comprehensive Guide
Are you a resident of Downers Grove struggling to pay your water bill? Look no further! This article will provide you with all the necessary information to make your payments quickly and easily.
Quick Links
Understanding Your Water Bill
Your Downers Grove water bill includes charges for water usage and a stormwater utility fee. The water fees are based on a unit rate and a fixed charge, while the stormwater utility fee is calculated based on the total square footage of impervious area on your property.
Payment Options
Online:
- Visit the Downers Grove Utility Bill page and click on “Pay Your Bill Online.”
- You can pay using MasterCard, Visa, Discover, or AMEX.
Direct Debit (Auto-Pay):
- Sign up for direct debit through your Customer Self Service (CSS) account.
- Payment will be automatically withdrawn from your checking or savings account on the billing due date.
Via Your Bank:
- Add the Village of Downers Grove as a payee for your utility bill.
- Use the following information:
- PAYEE ACCOUNT NUMBER: Combine the Customer Number and Account Number fields shown on your utility bill.
- PAYEE ADDRESS: 801 Burlington Avenue, Downers Grove, IL 60515
By Mail:
- Send your payment to:
- Village of Downers Grove
- 801 Burlington Ave.
- Downers Grove, IL 60515-4776
In Person:
- Visit Village Hall or Public Works during business hours.
Drop Box:
- Located on the north side of the Parking Deck (Washington St entrance), next to the postal mailboxes.
Customer Self Service (CSS)
The Customer Self Service (CSS) portal allows you to manage your utility account online. You can:
- View your invoices
- Pay your bills
- Link multiple accounts
- Reset your password
Frequently Asked Questions
When will I incur a late payment fee?
Accounts are assessed a late fee equal to 10% of the total amount due if payment is not received by the due date.
What is the shut-off policy?
Customers who receive a shut-off notice must pay the total, with late fees, by 8:00 a.m. on the Monday prior to the Tuesday shut-off date. If payment is not received, water will be turned off.
What is considered an impervious surface?
An impervious surface is any area on a parcel/property which prevents or significantly impedes the infiltration of stormwater into the soil. Examples include parking lots, roofs, driveways, and patios.
Conclusion
Paying your Downers Grove water bill is easy and convenient. By following the steps outlined in this article, you can ensure that your payments are made on time and without any hassle. If you have any further questions, please contact the Finance Department at 630.434.5510 or via email at [email protected].
Read More :
https://www.downers.us/css
