Los Alamos Utilities Bill Pay

Pay Your Los Alamos Utilities Bill Effortlessly

Los Alamos residents, managing your utility bills has never been easier! This comprehensive guide will walk you through the various payment options available, ensuring a seamless and timely experience.

Direct Links for Bill Payment:

• Online Payment Portal: https://www.losalamosnm.us/Services/Public-Utilities/My-Utilities-Account/My-Account-Utilities-Self-Service-Portal
• Paymentus Phone Number: (866) 417-0694

Payment Options:

1. Online Payment Portal:

The Utilities Self-Service Portal allows you to manage your account, view bills, and make payments online. To register, you’ll need your Customer ID and Account numbers, which can be found on your utility bill.

2. Paymentus Phone Payment:

Call Paymentus at (866) 417-0694 to make a payment over the phone. You’ll need your Customer ID and Account numbers, as well as a credit or debit card.

3. Automatic Payments:

Simplify your life by signing up for automatic payments. The Department of Public Utilities will draft payments from your bank account 20 days after your bill is issued. Download the Automatic Payment Plan Authorization Form, attach a voided check, and return it to the Customer Care Center.

4. Mail Payment:

You can mail your payment to:

Los Alamos County
P.O. Box 99
Los Alamos, NM 87544

5. In-Person or Drop Box Payment:

Visit the Customer Care Center or one of the drop boxes located at the Municipal Building (1000 Central Avenue, Los Alamos, NM 87544) to pay in person or drop off your payment.

Additional Information:

• Customer Care Center: (505) 662-8333
• Email: [email protected]
• Hours of Operation: Monday – Friday, 8:00 AM – 5:00 PM

Frequently Asked Questions:

Q: Where can I find my Customer ID and Account numbers?
A: They are located in the upper right-hand corner of your utility bill.

Q: Can I pay my bill with a credit card?
A: Yes, you can use a credit card, debit card, or e-check to pay online or over the phone.

Q: How do I sign up for automatic payments?
A: Download the Automatic Payment Plan Authorization Form from the website and return it to the Customer Care Center with a voided check.

Q: Can I pay my bill at the City Hall?
A: Yes, you can pay in person at the Customer Care Center located in the Municipal Building.

Q: What if I have questions about my bill or payment?
A: Contact the Customer Care Center at (505) 662-8333 or email [email protected].

Paying your Los Alamos utilities bill is now a breeze with these convenient options. Choose the method that best suits your needs and ensure your bills are paid on time, hassle-free.