Delaware Electric Coop Bill Pay

Do you want to pay your Delaware Electric Coop (DEC) bill quickly and conveniently? Look no further! This comprehensive guide will walk you through the various payment options available, ensuring a hassle-free experience.

Online Payment Options

1. Pay Now Without an Online Account

• Visit: https://www.delaware.coop/member-services/billing/ways-pay
• Enter your account number
• Make a one-time payment using your credit or debit card

2. Set Up an Online Smarthub Account

• Create an online account at: https://www.delaware.coop/member-services/billing/ways-pay
• Manage your payments, view your bill, and report outages
• Download the “DEC Connect” app for mobile access

Offline Payment Options

1. Pay by Phone

• Call 888-999-0957
• Follow the automated instructions to make a payment using your credit or debit card

2. Pay in Person

• Visit the DEC headquarters at 14198 Sussex Highway, Greenwood, DE 19950
• Pay at the cashier’s window or drive-through pay window
• Payments are accepted Monday-Friday from 8 a.m. to 4:30 p.m.

3. Mail Your Payment

• Send your payment to:
  Delaware Electric Cooperative
  P.O. Box 600
  Greenwood, DE 19950

Automatic Payment Options

1. Bank Draft Authorization (BDA)

• Download the form at: https://www.delaware.coop/member-services/billing/ways-pay
• Attach a voided check and mail it to DEC
• Your payment will be automatically drafted from your checking account each month

2. Credit Card Draft Authorization

• Download the form at: https://www.delaware.coop/member-services/billing/ways-pay
• Enter your credit card information and mail it to DEC
• Your payment will be automatically charged to your credit card each month

Other Payment Options

1. Levelized Billing

• Enroll in the levelized billing program to avoid seasonal fluctuations in your bills
• Your monthly payment will be averaged based on your past 12 bills
• There is no sign-up fee

2. Certification of Medical Need

• If you rely on life-sustaining medical equipment, apply for the Certification of Medical Need program
• You will receive alerts about upcoming outages to prepare accordingly

Assistance with Bill Payment

If you are experiencing financial difficulties, DEC offers assistance programs:

• Contact DEC at 855-332-9090
• Explore assistance agencies in your area:
  • Sussex County: https://www.delaware.coop/member-services/billing/i-cannot-pay-my-bill
  • Kent County: https://www.delaware.coop/member-services/billing/i-cannot-pay-my-bill

Conclusion

Paying your DEC bill is now easier than ever with these convenient payment options. Whether you prefer online, offline, or automatic payments, DEC has you covered. Remember to explore assistance programs if needed, and don’t hesitate to contact DEC with any questions.