Pasadena Power And Water Bill Pay

Pay Your Pasadena Power and Water Bill with Ease: A Comprehensive Guide

Paying your Pasadena Power and Water bill on time is crucial to avoid service interruptions and late fees. Fortunately, Pasadena Water and Power (PWP) offers various convenient and secure payment options to cater to your needs.

Click here to pay your PWP bill online: https://pwp.cityofpasadena.net/paymentoptions/

Payment Options

1. Online Account

• Log into your online account to access secure auto-pay options, view usage history, and request payment extensions.
• Learn how to log in for the first time: https://pwp.cityofpasadena.net/

2. Mail

• Send your bill stub with a check or money order to:
  • City of Pasadena, Municipal Services
  • P.O. Box 7120
  • Pasadena, CA 91109-7220

3. Phone

• Call Customer Service at 626.744.4005 and have your PWP account number ready.
• Visa, MasterCard, American Express, and Discover cards are accepted.

4. In Person

• Visit the PWP payment office at:
  • Municipal Services Payment Center / City Hall
  • 100 N. Garfield Ave., Room N106
  • Pasadena, CA 91109
• Cashiers accept ATM cards, cash, checks, and money orders.

5. Payment Box

• Drop off check or cashier’s check payments in the PWP payment box at the southeast corner of Union Street and Garfield Avenue.
• Do not put cash in the payment box. Payments received after 2 p.m. will be credited the following business day.

Troubleshooting Payment Issues

• Having trouble paying or understanding your bill? Contact PWP for assistance: https://pwp.cityofpasadena.net/
• Low-Income Assistance Programs: PWP offers financial assistance for those struggling to pay their bills: https://pwp.cityofpasadena.net/
• Understanding Your Residential Bill: Visit this page for a breakdown of a sample residential electric and water bill: https://pwp.cityofpasadena.net/
• Water Shutoff Protection Act: Learn about your rights and protections against water shutoffs: https://pwp.cityofpasadena.net/

Additional Information

• Customer Service: 626.744.4005
• Hours: 7:30 a.m. to 5:30 p.m. Mon-Fri
• Address: 100 North Garfield Ave., Room N106, Pasadena, CA 91101

By following these simple steps, you can ensure that your Pasadena Power and Water bill is paid on time and without hassle.