Ecua Online Bill Pay

Pay Your ECUA Bill Online: A Comprehensive Guide

Are you looking for a convenient and efficient way to pay your ECUA bill? Look no further! ECUA, the Emerald Coast Utilities Authority, offers a variety of online payment options to make it easy for customers to manage their bills.

Step 1: Visit the ECUA Website

To access the online bill payment portal, visit ECUA’s official website at https://ecua.fl.gov/.

Step 2: Click on “My Bill”

On the homepage, click on the “My Bill” tab located in the top right corner of the screen.

Step 3: Create an Account (If First Time)

If you are a first-time user, you will need to create an account. Click on the “Create an Account” link and follow the instructions to register. You will need to provide your account number and other relevant information.

Step 4: Log In to Your Account

Once you have created an account, enter your username and password to log in.

Step 5: View Your Bill

Your current bill will be displayed on the screen. You can view your bill details, including the amount due, payment due date, and usage history.

Step 6: Select a Payment Method

ECUA offers several payment options, including:

• ACH (Automatic Clearing House): Transfer funds directly from your bank account.
• Credit Card: Pay using Visa or Mastercard.
• Debit Card: Pay using a debit card with a Visa or Mastercard logo.

Step 7: Enter Payment Details

Enter the required payment information, such as your bank account number or credit card details.

Step 8: Confirm and Submit Payment

Review your payment details and click on the “Submit Payment” button to complete the transaction.

Additional Payment Options

In addition to online bill payment, ECUA also offers the following payment options:

• Phone: Call 1-855-329-0911 to make a payment over the phone. A convenience fee of $1.45 applies.
• Mail: Send your payment by mail to:

ECUA
P. O. Box 18870
Pensacola, FL 32523-8870

• In Person: Visit the ECUA Customer Service Office at Ellyson Industrial Park to make a payment in person. Drive-thru service is available.
• Night Deposit Box: Drop your payment in the night deposit box at the Ellyson Industrial Park office. Cash should not be placed in the night deposit box.
• Pre-Authorized Checking (PAC): Set up automatic payments from your bank account.
• Hancock Whitney Bank: Make payments at any of the following Hancock Whitney Bank branches:

• West Garden Branch
• Cordova Branch
• Creighton Branch
• Nine Mile Road Branch
• Pace Branch
• Gulf Breeze Branch

Benefits of Online Bill Payment

Paying your ECUA bill online offers several benefits:

• Convenience: Pay your bill anytime, anywhere with an internet connection.
• Efficiency: Avoid the hassle of writing checks and mailing payments.
• Security: ECUA uses industry-standard security measures to protect your financial information.
• Paperless: Reduce paper waste and clutter by receiving your bill electronically.

Frequently Asked Questions

Q: What is the minimum payment amount for online bill payment?
A: The minimum payment amount is $10.00.

Q: Can I set up recurring payments?
A: Yes, you can set up recurring payments using the Pre-Authorized Checking (PAC) program.

Q: What happens if my payment is late?
A: Late payments may result in late fees and service interruptions.

Q: I’m having trouble paying my bill. What can I do?
A: Contact ECUA’s customer service department at (850) 476-0480 for assistance.

Conclusion

Paying your ECUA bill online is a convenient, efficient, and secure way to manage your utility payments. By following the steps outlined in this guide, you can easily access your bill, view your usage history, and make payments from the comfort of your own home.