Cellnetix Bill Pay

Pay Your CellNetix Bill Online: A Comprehensive Guide

If you’ve received a bill from CellNetix Pathology & Laboratories, you can easily pay it online through their secure payment portal: https://cellnetixpaymybill.ixt.com/Mobile. This article will provide you with a step-by-step guide on how to make a payment, as well as answer frequently asked questions about the billing process.

Step-by-Step Payment Instructions

1. Visit the CellNetix Payment Portal: Click on the link above to access the CellNetix payment portal.
2. Enter Your Information: In the “Where to Start” section, enter your zip code as it appears on your statement and your Patient Account Number. Your Patient Account Number can be found on your payment stub, followed by an asterisk () and then the account number (e.g., 6464822122034).
3. Choose Your Payment Method: You can pay with a credit card, debit card, or electronic check.
4. Review and Submit: Carefully review your payment information and click “Submit” to complete the payment process.

Frequently Asked Questions

What is this bill for?

This bill is for tissue or body fluid samples (pathology specimens) that were submitted to CellNetix for evaluation. CellNetix’s pathologists analyze these specimens and consult with your doctor to determine if there are any abnormalities.

What is an “EOB”?

EOB stands for Explanation of Benefits. It’s a form sent by your insurance carrier that summarizes the coverage for a specific medical event. This is not a bill; you will receive separate billing statements from CellNetix for any patient responsibility amounts, such as coinsurance or deductible.

Why didn’t you bill my insurance?

There are several reasons why you might receive a bill even if you have medical coverage:

• Missing Insurance Information: CellNetix may not have received complete insurance and patient information to submit a claim.
• Claim Denial: The insurance carrier may have denied the claim. Refer to the EOB for the denial reason.
• Medicare Denial: If you are a Medicare patient, payment for a Limited Coverage Test may have been denied. In these cases, the patient is responsible for the charges.

How do I update you with my correct insurance information?

Contact the CellNetix Billing Department at 877-340-5884 or email [email protected].

Why did you bill the same CPT code more than once?

Common Procedural Terminology (CPT) codes are used to report medical services to insurance payors. In pathology, the same CPT code may be used to report slightly different or separate procedures. For example, biopsies or immunohistochemistry staining (IHC) may be performed multiple times, resulting in multiple identical CPT codes.

I received flow cytometry services. Why are so many units of service billed?

Flow cytometry is used to diagnose and manage blood cancers. The testing method measures the number and characteristics of cells, including the presence of markers on the cell surface. CellNetix pathologists order the appropriate flow panel based on your clinical information. The CPT codes used to report flow cytometry will be based on the number of markers tested, and each marker test will be reported separately for payment.

Is CellNetix in my insurance provider network?

CellNetix is a participating provider with most major insurance carriers. Check their website for a list of In-Network Health Plans.

What are my rights and protections against surprise bills and balance billing?

Under the No Surprises Act, you are protected from surprise billing or balance billing when you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center. Some states have their own laws relating to balance or surprise billing for out-of-network laboratory or pathology services. For more information, visit the Centers for Medicare & Medicaid Services (CMS) website or the Washington Office of the Insurance Commissioner website.

May I receive a “Good Faith Estimate” explaining how much services will cost?

Under the No Surprises Act, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided. You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. For more information, visit the CMS website or call 1-800-985-3059.

Contact Information

If you have any additional questions, you can contact CellNetix at:

• Phone: 1-877-340-5884
• Email: [email protected]