City Of Surprise Bill Pay

Pay Your City of Surprise Utility Bill Effortlessly: A Comprehensive Guide

Are you a resident of Surprise, Arizona, struggling to find a convenient way to pay your utility bill? Look no further! This article provides a step-by-step guide to simplify the bill payment process, ensuring timely payments and peace of mind.

Online Payment Options

Website:

• Visit the City of Surprise website: https://surpriseaz.gov/1236/Pay
• Click on “Utility Billing” and then “Make a Payment”
• Enter your account number and PIN (Personal Identification Number)
• Follow the prompts to complete your payment

Mobile App:

• Download the “Surprise Connect” app from the App Store or Google Play
• Create an account and link your utility account
• Make payments securely from your mobile device

In-Person Payment Options

City Hall:

• Address: 16000 N Civic Center Plaza, Surprise, AZ 85374
• Hours: Monday-Friday, 7:30 AM – 5:30 PM
• Payment methods: Cash, check, money order, credit/debit card

Authorized Payment Centers:

• Fry’s Food Stores (select locations)
• Albertsons (select locations)
• ACE Cash Express (select locations)

Payment by Mail

• Mail your payment along with the remittance stub to:

City of SurprisePO Box 4005Surprise, AZ 85374

Payment by Phone

• Call the City of Surprise Utility Billing Department at (623) 222-2400
• Follow the automated prompts to make a payment using your credit/debit card or bank account

Understanding Your Utility Bill

Your City of Surprise utility bill includes the following sections:

• Account Summary: Provides a snapshot of your current balance, due date, and payment history
• Current Charges: Lists the charges for the current billing period, including water, sewer, trash, and other services
• Previous Balance: Shows the balance from the previous billing period
• Payments: Displays any payments made since the previous bill
• Adjustments: Lists any adjustments or credits applied to your account
• Total Amount Due: Indicates the total amount you owe for the current billing period

Frequently Asked Questions

Q: What is my account number and PIN?

• Your account number is printed on your utility bill. Your PIN is a 4-digit number that you set up when you first registered for online or mobile payments.

Q: Can I set up automatic payments?

• Yes, you can set up automatic payments through the City of Surprise website or mobile app.

Q: What are the payment deadlines?

• The payment deadline is typically 15 days after the bill is issued. Late payments may result in penalties.

Q: How can I dispute my bill?

• If you believe there is an error on your bill, you can contact the City of Surprise Utility Billing Department at (623) 222-2400.

Conclusion

Paying your City of Surprise utility bill is now easier than ever with the various payment options available. By following the steps outlined in this guide, you can ensure timely payments and avoid any potential penalties or service interruptions. Remember, timely bill payments are essential for maintaining a healthy credit history and accessing essential city services.