Chesterfield Utilities Bill Pay

Pay Your Chesterfield Utilities Bill Effortlessly: A Comprehensive Guide

Are you looking for a hassle-free way to pay your Chesterfield Utilities bill? Look no further! This article provides a detailed guide to help you navigate the payment process smoothly.

Step 1: Access the Online Payment Portal

• Visit the Chesterfield Utilities Customer Portal: https://www.chesterfield.gov/448/Account-Management—Pay-My-Bill
• Click on “Customer Portal” to access the online payment platform.

Step 2: Register or Pay as a Guest

• Register: Create an account by providing your account/customer number, login, and password. This allows you to view account information, set up AutoPay, and receive paperless bills.
• Pay as a Guest: Make a one-time payment without registering.

Step 3: Select Your Payment Method

The Chesterfield Utilities Customer Portal offers various payment options without service fees:

• Electronic Check (eCheck): Pay directly from your checking account.
• Credit Card: Use your credit card for convenient payments.

Step 4: Schedule Payments and Manage Your Account

• AutoPay: Set up automatic payments to avoid late fees and ensure timely bill payment.
• Paperless Bills: Opt for paperless billing to receive digital bill notifications and view bills online.

Step 5: Confirm and Submit Your Payment

• Review the payment details carefully.
• Click “Submit Payment” to complete the transaction.

Additional Payment Options

In addition to the online payment portal, Chesterfield Utilities offers the following alternative payment methods:

• Drop Box: Deposit your bill in the drop boxes located outside the Utilities building.
• eBills: Sign up for eBills and receive electronic bill notifications.
• Kiosk: Pay at the kiosks located at various county facilities.
• Mail: Mail your bill to the provided mailing address.
• Phone: Call the automated payment system at 844-449-7664.
• Utilities Office: Visit the Chesterfield County Utilities Department in person to make payments.

Delinquency and Service Restoration

• Delinquency: Bills become delinquent if not paid by the due date. Penalties and interest charges may apply.
• Disconnection: Unpaid delinquent bills may result in water service disconnection. A re-connection fee will be charged to restore service.
• Restoration: To restore disconnected service, pay all outstanding charges, fees, and assessments in full.

Contact Information

For any inquiries or assistance with bill payment, contact the Chesterfield County Utilities Department:

• Phone: 804-748-1271
• Email: Utilities Department
• Mailing Address: P.O. Box 608, Chesterfield, VA 23832