Lumos Bill Pay

Pay Your Lumos Bill Effortlessly: A Comprehensive Guide

If you’re a Lumos customer, you can conveniently pay your bill online, by phone, or through the mail. Here’s a detailed guide to help you make your Lumos bill payment on time and without hassle:

Online Bill Payment

1. Visit the Lumos My Account Page: Go to https://www.lumosfiber.com/my-account/ to access your online account.
2. Log In: Enter your username and password to log in. If you don’t have an account, you can create one by clicking on “Register an account.”
3. View Your Bill: Once you’re logged in, you’ll see your current bill summary.
4. Make a Payment: Click on the “Pay My Bill” button. You can pay with a credit card, debit card, or electronic check.
5. Confirm Payment: Review the payment details and click on “Submit Payment” to complete the transaction.

Phone Bill Payment

1. Call the Lumos Customer Service Number: Dial 336.728.6001 to reach a customer service representative.
2. Provide Your Account Information: The representative will ask for your account number and the amount you want to pay.
3. Make a Payment: You can make a payment using a credit card, debit card, or electronic check over the phone.
4. Confirm Payment: The representative will confirm the payment details and process the transaction.

Mail Bill Payment

1. Gather Your Payment Information: Write a check or money order for the amount due. Make sure to include your account number on the check or money order.
2. Mail Your Payment: Send your payment to the following address:

LumosP.O. Box 1500Greensboro, NC 27402

Additional Payment Options

Automatic Payments: You can set up automatic payments to have your bill paid automatically each month. To do this, log in to your online account and click on “Set Up Automatic Payments.”

Payment Kiosks: Lumos offers payment kiosks at various locations. You can find the nearest kiosk by visiting https://www.lumosfiber.com/payment-kiosks/.

Frequently Asked Questions

When is my bill due?

Your bill is due on the date indicated on your bill statement.

What payment methods are accepted?

Lumos accepts credit cards, debit cards, electronic checks, and checks or money orders.

Can I pay my bill in person?

No, Lumos does not currently offer in-person bill payment options.

What if I have questions about my bill?

You can contact Lumos customer service at 336.728.6001 or visit https://www.lumosfiber.com/contact-us/ for assistance.